Are a Hosting Only Client?
Hosting Only Clients manage their own Websites and receive technical support from our Hosting company, not RBR Associates.
Additional terms and conditions apply.
Our Practices, Methods and Details*

This information applies to clients who do not have a retainer relationship with RBR Associates and projects not specifically included in the retainer agreement, if one exits.
Our estimates, invoices and billing practices are governed by our most current Terms of Sale, which is subject to change at any time without notice.
Please contact us for our current hourly rate.
Invoice Categories
All active projects are reviewed, for the purpose of invoicing, the last week of each month. Active projects fall into one of two categories:
1. Unfinished Projects
- Unfinished projects are invoiced as “WTD” (work-to-date). WTD invoices include all of the associated consulting, creative services and expenses for the project up to (but not including) the invoice date.
- Whenever possible, any direct costs, associated with a completed material purchase are also included in WTD invoices. This is often dependent upon the billing practices of the third party provider.
2. Finished Projects
- Finished projects are invoiced “Final.” Final invoices include all of the remaining consulting and creative services, expenses and material purchases associated with the project.
- There are instances when a project that has been invoiced “Final” will (after the fact) incur additional charges. Depending upon the circumstances, the additional charges may be invoiced under either a second “Final” invoice on the same project, or as an entirely new project.
Level of Detail
1. Consulting, Creative Services, Taxable Materials, Expenses and Tax
- Unless otherwise agreed to in writing (in advance) by all parties, our Invoices contain a single line item for each.
Consulting & Creative Services
Unless RBR Associates receives written confirmation that an estimate has been accepted prior to the beginning of the project, both consulting and creative services are invoiced at our prevailing hourly rate. Consulting and creative services are invoiced in quarter hour increments.
Taxable Materials
Taxable materials include most goods and some services that are subject to Ohio State Sales Tax. These materials may be either produced by RBR associates, taken out of RBR Associates’ inventory, or be provided by a third party. The invoiced amount for taxable materials generally includes a markup.
Expenses
Expenses include miscellaneous direct costs. The invoiced amount is the net cost of the expense with any Ohio State Sales Tax already paid. There is no markup on expenses.
Tax
Please refer to our Terms and Conditions of Sale, under "Tax Liability."
2. Direct bill appears as a single line item on our Estimate under "Billed Net Direct."
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Direct Bill
- Direct bill may include goods and/or services that are invoiced to the client directly by their third party provider. The cost for direct bill items are provided on estimates as a convenience to the client and for comparison purposes. Direct bill items purchased for the client by RBR Associates, on the client’s behalf may incur additional expense or be subject to Ohio State Sales Tax, either of which are determined by the third party provider.
Other Information
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Description
- A narrative of the project particulars covered by the Estimate or Invoice.
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Reference Number
- A unique number assigned to each project that appears on all of our Estimates and Invoices.
Other Details
Please refer to our Terms and Conditions of Sale, or contact us with your questions.
* These practices, methods and details are subject to change.